Effective Date: April 23, 2025

Welcome to Pinnacle Mountain Health and Wellness, LLC ("Company", "we", "our", or "us"). We are committed to protecting your privacy and your personal data. This Privacy Policy describes how we collect, use, and disclose your information when you use our website www.pinnaclemountaincoach.com (the "Site") or our services, in compliance with applicable federal and state laws in the United States, including the California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), and others.

1. Information We Collect

We collect both personal information and non-personal information when you interact with our website and services.

Personal Information may include:

Full name
Email address
Phone number
Mailing address (if provided)
Health or lifestyle-related information you voluntarily provide
Any other information you submit through contact forms, scheduling tools, or intake documents

Non-Personal Information includes:

IP address
Browser type and version
Pages visited
Device identifiers
Time spent on pages
Referral URLs

We collect data through forms, account registration, cookies, analytics tools, and email communications.

2. How We Use Your Information

We may use your information to:

Provide and manage coaching sessions and wellness services
Process scheduling, inquiries, or payments
Improve the functionality and user experience of the Site
Communicate with you about updates, new offerings, or blog content
Comply with legal obligations
Personalize the content and information you receive.

We do not sell or share your personal data for profit or cross-context behavioral advertising.

3. Sharing of Information

We only share your information with:

Trusted service providers (e.g., web hosts, email platforms, analytics tools) who help us operate the Site
Government or legal authorities if required by law or to protect our rights
No third parties for marketing purposes without your consent

4. State-Specific Consumer Rights

Under laws like the CCPA/CPRA (California), VCDPA (Virginia), CPA (Colorado), CTDPA (Connecticut), and UCPA (Utah), you may have certain rights including:

Right to Know – You may request the categories and specific pieces of personal information we collect and the purposes for which it is used.
Right to Access and Portability – You may request a copy of the personal data we’ve collected about you.
Right to Correct – You may request corrections to your personal information.
Right to Delete – You may request that we delete personal information we hold about you.
Right to Opt-Out – You may opt out of certain data processing, such as targeted advertising.
Right to Non-Discrimination – We will not treat you differently for exercising your privacy rights.

To exercise any of these rights, please email us at ashleymakela@pinnaclemountaincoach.com with the subject line "Privacy Request."

5. Cookies & Tracking

Our Site uses cookies and similar tracking technologies to analyze user behavior and improve performance. You can manage your cookie preferences via your browser settings.

Some tracking may be used for anonymous analytics. We do not use cookies for targeted advertising.

6. Email Communications

If you opt into our mailing list, we may send you newsletters, health tips, or promotional updates. You can unsubscribe anytime using the link in any email, or by contacting us directly.

7. Data Security

We follow industry-standard practices to protect your personal data, including secure hosting, password protection, and limited access. However, no system can be guaranteed to be 100% secure.

8. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law.

9. Children’s Privacy

This Site is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided information, please contact us and we will delete it.

10. External Links

This Site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Policy periodically. When we do, the revised version will be posted with an updated effective date. Continued use of the Site means you accept the changes.

12. Contact Us

To ask questions, make a privacy request, or update your preferences, please contact:

Pinnacle Mountain Health and Wellness, LLC
Email: ashleymakela@pinnaclemountaincoach.com
Website: www.pinnaclemountaincoach.com